Like having trail markers and rescue beacons on every hiking path - know exactly where everyone is
PeakPerformance, a Boulder fitness platform, watched their activation rate plummet.
"We had this beautiful 8-step onboarding. Users would start enthusiastically, then just... stop. Step 4, step 6, sometimes randomly in the middle. We had no idea why. Were they confused? Bored? Did something break? We were flying blind."
The brutal truth: 68% abandonment rate, zero visibility into where/why they stopped, support overwhelmed with "where am I?" questions.
"We were losing $40K monthly to abandoned onboarding. We could see users start, we could see them finish, but the middle? Total mystery. Like watching people enter a cave and hoping they come out the other side."
– David Kim, CTO of ChautauquaChain
Live journey monitoring, time-spent analytics, completion predictions, and smart interventions.
Pause, resume, skip steps, or switch paths. Give users complete control over their journey.
Conditional steps, parallel processing, auto-skip logic, and dynamic reordering based on success rates.
const journey = await startJourney({
userId: 'user123',
flow: 'power-user-onboarding',
trackingEnabled: true
});const status = await getJourneyStatus(journeyId);
// Returns: step 4 of 7, 73% complete,
// stuck for 12 minutes on data import// User stuck? Offer help
if (status.stuckTime > 600) { // 10 minutes
await triggerHelpOffer(userId);
}
// Flexible controls
await suspendJourney(userId); // Pause when users need a break
await resumeJourney(userId); // Resume exactly where they left off
await markStepCompleted(userId, stepId); // Skip problematic steps// Automatically triggered based on behavior
const interventions = {
'stuck_on_step': 'offer_help_chat',
'slow_progress': 'suggest_skip_optional',
'mobile_user': 'switch_to_mobile_flow',
'repeat_visitor': 'offer_advanced_path'
};// Create different paths based on user needs
const pathA = await createJourneyPath('technical-users');
const pathB = await createJourneyPath('business-users');// Trigger actions in other systems
await onStepComplete('connect_stripe', (user) => {
// Automatically create billing profile
// Send welcome email
// Notify sales team
});Stop losing users in the middle of their journey. Start guiding them to success with complete visibility and control.
P.S. Our journey completion rate (87%) is higher than the percentage of people who successfully make it to the top of Mount Elbert without turning back. And with significantly less altitude sickness.
P.P.S. We prevent 12,000 journey abandonments monthly through smart interventions. That's more saves than the Boulder Creek has successful tube runs during spring runoff.
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